Delivery Service Terms
Long Far Herbal Medicine Mfg. (HK) Ltd
Thank you for choosing Long Far Herbal Medicine Mfg. (HK) Ltd .To ensure your orders are delivered conveniently and securely, we mainly cooperate with SF Express to provide standard delivery service for customers across Hong Kong. We also reserve the flexibility to arrange personal delivery under special circumstances, offering you the most comprehensive service.
1. Main Delivery Method: SF Express
This is our standard delivery method for most orders, efficient and reliable.
Service Coverage: All districts in Hong Kong (including Outlying Islands).
Delivery Procedure:
· After order confirmation, we will arrange shipment within 1–5working days.
· SF Express courier will deliver to the address provided and contact you by phone before delivery.
2. Special Arrangement: In‑house Personal Delivery
Under the following specific conditions, we may proactively arrange personal delivery for a more tailored service:
Applicable Situations:
Large orders, corporate wholesale orders, or special event deliveries in certain areas.
Delivery will be made directly by our dedicated staff, who will contact you in advance to confirm the exact timeslot.
Note:
The final delivery method will be determined by our company based on your order details to ensure optimal service efficiency. You will be informed of the delivery arrangement in the shipping notice.
3. Shipping Fee
· Free delivery for orders over HKD$299.
· A flat shipping rate of **HKD $45** applies to orders below HKD$299 (Hong Kong only; other regions excluded).
This shipping policy applies uniformly to any delivery method arranged by us.
4. Receipt Guidelines & Customer Service
· Inspect your parcel: Please check the outer packaging before signing. If there is serious damage or abnormality, please inform the courier immediately or contact us.
· Maintain contact: Please ensure the contact number provided for the order is reachable for smooth delivery notifications.
· Change requests: For any address or timeslot changes ,please notify customer service at least 1working day before shipment.
· Enquiries: For any delivery-related questions, please contact us via WhatsApp: 69239301.
We are committed to delivering health and peace of mind to you in the most appropriate way.
Thank you for your trust and support!