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Terms and Conditions


Terms & Conditions of Longfar’s Membership

  1. These terms and conditions form the agreement between all applicants and members of Longfar’s Club (who are deemed to have read, agreed and accepted all of these terms and conditions) ("you"/"member" as the context may require) and Long Far Herbal Medicine Mfg. (HK) Ltd  ("we"/"us"/"Long Far", as the context may require) in relation to the Longfar Club membership benefits' program ("Program") operated by Longfar. These terms and conditions shall be effective on upon being published online. Longfar may, at its sole and exclusive discretion, change, amend, modify, add, and/or remove any part of these terms and conditions at any time without prior notice. You may access Longfar’s website (www.longfar.com.hk), or make enquiries with Longfar, for obtaining and checking the most updated version of these terms and conditions periodically.
  2. "Bonus Points" means the bonus points to be awarded to you under the Program when you make purchase at Longfar’s shops in Hong Kong and the consignment counters which Longfar maintains in large chain stores in Hong Kong.



Membership


  1. Longfar Club members may enjoy offers, including points accumulation and other benefits, announced by Longfar Club and its business partners from time to time.
  2. To apply for Longfar Club membership, applicants shall submit the designated form and provide the required personal data (as defined in the terms below) for processing.
  3. Membership is strictly non-transferable and may only be used by the registered member.
  4. Any individual aged 18 or above is eligible to apply for Longfar Club membership.
  5. Longfar Club reserves the sole and absolute discretion to approve membership applications and may reject any applicant from becoming a member.
  6. Customers who purchase Longfar Club products may apply for membership.
  7. All points transaction records under a membership account (including accumulated points, accrual date, total redemption amount, redemption date, remaining balance, etc.) held by Longfar Club shall be final and accurate. Longfar Club may correct such records at any time without prior notice.
  8. If a member discovers any error in points transactions within three months of the transaction date, the member must submit a written adjustment request within six months from the transaction date, together with the original transaction receipt and membership number, to Longfar Club.
  9. If a member holds multiple membership accounts, Longfar Club reserves the right to cancel duplicate memberships without combining points, or consolidate points from all existing accounts into one single account, with the original accounts cancelled thereafter.
  10. When a member cancels their membership account (except for account consolidation), all accumulated but unredeemed points in the cancelled account shall be forfeited and cannot be redeemed after account cancellation.
  11. Longfar Club reserves the right to cancel, amend or replace redemption terms and member benefits at any time without prior notice.
  12. Points in a member account are not the property of the member and hold no cash or monetary value. Points are non-transferable.
  13. For offers provided to Longfar Club members by our business partners, as well as the applicable rules, terms and conditions, please consult the relevant business partners directly.
  14. Rewards and offers under one-off promotional activities are subject to the rules, terms and conditions of such promotions and may expire upon the conclusion of the promotion period.

Personal Data & Consents

1.  In order for you to be a member of the Longfar Club and enjoy benefits under the membership, it is necessary for you to provide us with your personal information ("Personal Data"). If you are unwilling or unable to provide full and accurate Personal Data as requested by us and our Trade Partners, we may not be able to process, approve or continue to provide the services under the Program to you.

2.  We are committed to the safe guarding of the privacy of individuals with respect to personal data. Our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of Personal Data are governed by the laws of Hong Kong and are as set out here. Your access and use of our services under the Program signifies your agreement to be bound by this privacy policy. If you do not agree to the same, you shall discontinue your Longfar Club membership and any service under the Program.

3.  The Personal Data we may request may include, but not limited to, your name, gender, age, identity document number, telephone number, fax number, home address, email address, credit card information, education level, occupation, household income, interests and favourite activities etc. If you are under the age of 18, consent from your parent or guardian is required before you give us any personally identifiable information.

4.  You agree that your Personal Data provided by you to us may be used and retained by us for the following purposes and for other purposes as shall be agreed between you and us or required by law from time to time:
a.  providing services to you,
b.  marketing of goods and/or services by us, our Trade Partners, our agents or our subsidiaries or ouraffiliated or associated companies,
c.  rocessing of any benefits arising out of or in connection with your longfar Club membership,
d.  analyzing, verifying and/or checking of your activities, credit, payment and/or status in relation to theprovision of services,
e.  enabling us and our Trade Partners to comply with our obligations under the relevant laws and regulationsor other industry practices.

5.  We retain records of your Personal Data for a reasonable period. You have the right to:
a.  check whether we hold any of yourPersonal Data;
b.  access your Personal Data held byus;
c.  require us to correct any Personal Data which is inaccurate;
d.  ascertain our policies andpractices (from time to time) in relation to Personal Data and the types ofPersonal Data held by us. We have the right to charge a reasonable fee for theprocessing of any Personal Data access request. All requests for access to or correction of Personal Data or information regarding policies and practices andtypes of Personal Data held should be in writing and addressed to our Longfar Club Support (Mailing address: Rm 3007A-B, 30/F., Cable TV Tower, 9 Hoi Shing Road, Tsuen Wan, New Territories, Hong Kong; Hotline:(852)3602-2888 ; Email: info@longfar.com.hk).

6.  We may disclose and transfer your Personal Data (whether in Hong Kong or abroad) to our affiliated or associated companies, our Trade Partners and to include that Personal Data in one or more databases held by us, our Trade Partners, or our affiliated or associated companies for the marketing of goods and/or services by us and/or our affiliated or associated companies, and our Trade Partners, and for the performance of procedures for comparing Personal Data with other information supplied by you to us and/or our affiliated or associated companies and our Trade Partners for the above purposes. If you do not wish to receive marketing information from us or our Trade Partners, please inform our Longfar Club Support (contacts above) about the same.

7.  If you do not want to have your information disclosed to any third party, please write to our longfar Club Support (contacts above).

8.  By applying and maintaining a membership with longfar Club, you expressly
a.  consent to our and our Trade Partners’ continuous sending of commercial electronic messages to the electronic address (es) and telephone number(s) you provided to us, and
b.  confirm that you have not, withina reasonable period of time prior to the sending of the message(s), withdrawn that consent. You acknowledge and agree that the above express consent represents a valid consent under Unsolicited Electronic Messages Ordinance(Cap. 593) and related regulations and codes. If you do not agree to our or ourTrade Partners’ sending of commercial electronic messages to you, you have the duty to inform us your withdrawal of this express consent in writing.

 


General

1.  Except to the extent prohibited by applicable laws, longfar and/or its affiliates and our Trade Partners make no representation and warranty, either express or implied, statutory or otherwise, including without limitation to warranties or representations with respect to the reliability or fitness for a particular purpose of the goods, services or rewards provided by longfar.

2.  All questions or disputes regarding eligibility for membership, membership privileges, eligibility and accrual of points or redemption of rewards, and the construction of these terms and conditions will be resolved or decided by longfar at its sole and exclusive discretion. Longfar reserves the right to make final and conclusive decisions in relation to these matters, and such decision shall be binding upon member.

3.  These terms and conditions shall be governed by and construed in accordance with the laws of Hong Kong SAR.

4.  These terms and conditions are not intended to limit in any way a customer's rights under consumer protection statutes. If any part herein is deemed invalid, void or unenforceable by a court for any reason, such part shall be deemed severable and shall not affect the validity and enforceability of other parts. Section headings are for reference only.

5.  These terms and conditions with the latest effective date posted online  shall prevail over previous versions. If there is any discrepancy between the English and Chinese versions of these terms and conditions, the English version shall prevail.

(Last updated on 5 May 2021)